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CamerEye FAQ

CamerEye FAQ

52
Installation
  • Where should I mount the camera?
  • Where should I place the Smart Hub?
  • Where should I place the Smart Hub Extender Siren?
  • Is professional installation available?
  • Do I need a Wi-Fi connection to set up my CamerEye?
  • Does CamerEye need to be attached to my PC during setup?
  • Do I need to purchase any hardware to mount the camera?
  • Do I need to connect the SmartHub to my Wi-Fi router?
  • How can I retrieve my username and/or password?
  • How can I get help with the setup and installation?
  • Where can I buy another Smart Hub Extender?
  • Why do I need to connect my CamerEye to my personal Wi-Fi network?
Compatibility
  • Where can I download the CamerEye app for iPhone?
  • Is there a CamerEye app for Android?
  • Is CamerEye compatible with Blackberry devices?
  • Does CamerEye work with multiple users?
  • How many smart devices can I pair with the CamerEye system?
Usage
  • How do I turn on/off alerts?
  • How do I allow other people to also receive alerts?
  • How do I review videos?
  • Are my videos secure and private?
  • Do you have to have the app open in order to receive notifications?
  • Will all users associated with my CamerEye be notified when there’s a notification?
  • Will my CamerEye send me a push notification without internet connectivity?
  • Does CamerEye provide a live video feed?
  • Can I record and store the videos from the camera?
  • Can CamerEye capture clear video footage even at night?
  • What if there is a power outage or failure?
  • How many users can simultaneously use/access the CamerEye system through the app?
  • What is the Make Phone Calls service?
  • If I am on my smartphone without any Wi-Fi connection, will I still be able to see my video and receive alerts?
Monitoring
  • How do I renew my monitoring plan?
  • How do I check how many months are left on my monitoring plan?
  • What kind of payment security do you have in place?
  • What is your privacy policy?
Support
  • How do I contact Customer Support?
  • How do I order replacement parts?
Technical
  • Can CamerEye withstand the elements: extreme heat, cold, rain, and snow?
  • Do CamerEye use Bluetooth?
  • What is the video quality put out by CamerEye?
  • Do I need a static IP from my internet service provider?
  • Would I be able to assign a static IP to my CamerEye?
  • Can my CamerEye run only on my internal Wi-Fi/LAN?
  • Are CamerEye products FCC approved?
  • How is CamerEye different from motion detection that’s available on my home security camera?
Warranty
  • What is the warranty?
Product Information
  • What is included in the box?
  • What are the dimensions?
Regulatory Codes / Standards
  • How do you satisfy Safety Code Requirements?
  • CamerEye Conforms to UL 2017
  • Camera-Based Pool Alarm Meets ASTM F2208-08 Pool Safety Standards
  • CamerEye Meets ISPSC Safety Standards

Support

  • How do I contact Customer Support?
  • How do I order replacement parts?
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4640 Cass Street #91275
San Diego, California 92109
800.906.2810
[email protected]

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M-F: 8-5 PM (PT)

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