Frequently Asked Questions
Installation
You should mount your camera anywhere on the wall, tree, pole etc. looking into the pool so that they have a good view of the entire pool (shallow and deeper water areas). If one camera cannot see the entire pool, you might need additional cameras to cover the entire pool area.
The Smart Hub is wired to the router using a provided network cable. For that reason, it should be placed next to the router.
Like the Smart Hub, The Smart Hub Extender Siren provides audible alarms and alerts. To hear the alarms and alerts outside the audible range of the Smart Hub, the Extender should be placed in a secondary location where you are unable to hear the Smart Hub.
We do not provide installation support but your dealer (builder/service pro) should be able to install the system for you. If you’re buying directly, we recommend hiring a professional service provider who can install the camera and run wiring as per the national and local electrical codes.
Yes, a Wi-Fi connection is needed to set up your CamerEye account, camera and Smart Hub.
No, you just need the phone with the CamerEye app installed.
All the required mounting material is provided in the box.
Direct connection of the Smart Hub to your router is required to ensure the reliability of alarms and alerts
Go to the CamerEye app and click on “Forgot Password” and the app will walk you through the steps.
Installation requires mounting the camera on the wall, providing power to the camera, downloading the app and following steps to set up the app. You can contact us at [email protected] or (1)800-906-2810 for any setup related questions.
Please visit https://camereye.ai/shop-now to purchase another Smart Hub Extender.
Compatibility
The app can be downloaded from the App Store.
Sorry, we do not support Blackberry devices.
Yes, you can share your account with additional authorized users.
We are working to integrate CamerEye Smart Hub with Alexa and Google Voice. Stay tuned for updates.
Usage
- Smart Fence Person Entry alerts can be managed via the CamerEye app. In the app, open Settings and click “Do Not Disturb - Alerts”
- Alarms can be managed via the CamerEye app. In the app, open Settings and click “Do Not Disturb - Alerts”
- Audible Smart Hub and Smart Hub Extender alarms can be managed via the CamerEye app. , In the app, open Smart Hub and click on “Mute the Smart Hub Buzzer”
You can add other users to share your account. However, they need to first set up their own account with CamerEye on the CamerEye app.
All event clips are stored in the cloud and can be accessed based on the subscription plan. In the CamerEye app, click on the notification button on the top right and you can view all the video events from your CamerEye. You can also filter based on how many prior days you want to see.
Your event clips are stored in a secure cloud server and can only be accessed by you. CamerEye may use user feedback and event clips to strictly improve detection models with your prior consent.
No, you will always receive app alerts as long as your phone is powered on and connected to the internet.
No, you need to be connected to the internet to be able to receive alerts and see event clips.
Yes, you can set up the system to facilitate notifications on multiple accounts.
No, you need to be connected to the internet to be able to receive alerts and see event clips.
Yes, you can always click on the camera and you will be redirected to that camera’s live feed.
Yes, user recording is enabled for subscription users only.
CamerEye needs to be connected to the internet to be able to send alerts or notifications, hence it needs to connect to a Wi-Fi network.
CamerEye cameras have night vision with IR technology and can capture footage up to 100 feet during the nighttime.
You will get notifications informing the system is offline.
The app allows up to two (2) users with basic subscription and up to four (4) users with premium subscription.
Every second matters when it comes to a water related accident. When users are notified of alarms, with a single press of a button they are able to make phone calls to up to five (5) previously saved numbers with a custom message for help. This feature is only available to premium subscription users.
Monitoring
Subscription is purchased from In-App purchases and is set up for auto-renewal.
You should be able to see this information in the app and navigate to the Payment page.
We use Apple’s In-App secure payment for purchases
Support
You can contact us at [email protected] or (1)800-906-2810 for any related questions.
Contact us at [email protected] for replacement or warranty.
You can view our privacy policy on our website: https://camereye.ai/privacy-policy
No, you need to be connected to the internet to be able to receive alerts and see event clips.
Technical
Yes, the cameras are rated IP66 and can offer dust and water protection.
No. However, the Smart Hub uses low-power wireless smart home technology called Z-WAVE to communicate with the Smart Hub extender siren.
Full HD 1080p.
Yes, you can do that by signing into the router settings.
No, it needs to connect to the internet.
CamerEye uses sophisticated artificial intelligence models that are able to observe the video stream (like a human) and differentiate: a) humans from other objects and b) between different types of behavior i.e. jumping, playing, lap swimming, unusual activity etc. with very high accuracy. Motion detection technology uses a PIR sensor that emits infrared and alerts for any type of movement (e.g. leafs, pool toys, water movement etc.).
Warranty
We provide a one year warranty period from the date of purchase.
Product Information
Smart Hub (1), Camera (1), Dome Siren (1),
Accessories: 15 feet power cable for the camera (1), network cable for the Smart Hub (1), power cable for the Smart Hub (1), camera accessories (screws, mounting template, guide etc.), warranty card, user guide, monitoring sticker (CamerEye monitoring in progress)
Box Dimensions: 12"x12"x6".
Camera Dimensions: 2.83" x 2.83" x 5.91"
Smart Hub Dimensions: 5" x 1.6"
Smart Hub Extender Siren Dimensions: 2.75" x 1.2"