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Alerts, Notifications & Events

Alerts, Notifications & Events

10
  • Do you have to have the app open in order to receive notifications?
  • How do I allow other people to also receive notifications?
  • How do I turn off distress notifications?
  • How do I turn off notifications for people, toddlers and pets?
  • How do I turn on/off notifications?
  • What is Smart Siren Mode and how do I turn it on or off?
  • What is the Call-A-Friend Feature?
  • What is the difference between events, notifications and an alarms?
  • Will all users associated with my CamerEye be notified when there’s a notification?
  • Will my CamerEye send me a push notification without internet connectivity?
CamerEye App & Features

CamerEye App & Features

18
  • Does CamerEye have a dark mode option?
  • How do you detect Pool Pros?
  • How do you determine “swim time”, and how does this defer between people and pets?
  • How do you determine whether my pool is clean or dirty?
  • How do you make sure you reliably detect kids/adults of all ages, sizes and disabilities?
  • How do you tell the difference between toddlers and adults?
  • What is “bather load”, how do you calculate it and how is it used?
  • What is “beta”?
  • What is “skim”, how do you calculate it, and how is it used in SmartEyeQ?
  • What is a Pool Pro?
  • What is offline and online?
  • What is SmartEyeQ?
  • Why do I have to tag Pool Pro visits?
  • Why does my Pool Health Score say “not detectable”?
  • Why don’t I have any data in the SmartEyeQ feature area?
  • Why don’t I have any Pool Pro events?
  • Why is the data in the SmartEyeQ area blurred out?
  • Why is there a “beta” flag next to toddler events?
Installation & Set Up

Installation & Set Up

24
  • Camera Firmware Update
  • Can my CamerEye run only on my internal Wi-Fi/LAN?
  • Do I need a static IP from my internet service provider?
  • Do I need a Wi-Fi connection to set up my CamerEye?
  • Do I need to connect the SmartHub to my Wi-Fi router?
  • Do I need to purchase any hardware to mount the camera?
  • Does CamerEye need to be attached to my PC during setup?
  • Does CamerEye work with multiple users?
  • How can I get help with the setup and installation?
  • How can I retrieve my username and/or password?
  • How do I delete a user account?
  • How many smart devices can I pair with the CamerEye system?
  • How many users can simultaneously use/access the CamerEye system through the app?
  • Is CamerEye compatible with Blackberry devices?
  • Is professional installation available?
  • Is there a CamerEye app for Android?
  • What if there is a power outage or failure?
  • Where can I buy another Smart Hub Extender?
  • Where can I download the CamerEye app for iPhone?
  • Where should I mount the camera?
  • Where should I place the Smart Hub Extender Siren?
  • Where should I place the Smart Hub?
  • Why do I need to connect my CamerEye to my personal Wi-Fi network?
  • Would I be able to assign a static IP to my CamerEye?
Knowledge Base: Pool Alarms & Pool Safety

Knowledge Base: Pool Alarms & Pool Safety

21
  • A.I. & The Future of Pool Safety
  • CamerEye Pool Safety 101
  • Difference Between Pool Monitors & Pool Alarms
  • Do Pool Alarms Really Work?
  • Does a pool alarm prevent drowning?
  • Drowning Detection & Pool Safety Systems
  • How do I add a pool alarm to my backyard?
  • How Do Virtual Water Watchers Improve Pool Safety?
  • How does a pool alarm work?
  • How does CamerEye promote better pool safety?
  • How much do pool alarms cost?
  • Important Pool Safety concerns CamerEye addresses
  • Is it worth installing a pool alarm?
  • Pool Safety & Distress Detection
  • Pool Safety Tips For Using CamerEye
  • What are the different types of pool alarms?
  • What is the best pool alarm for above ground pools?
  • What is the best pool alarm for an inground pool?
  • What kind of pool alarm is CamerEye?
  • What to Know About Pool Safety & Pool Alarms
  • Which pool alarm system works best?
Payment & Billing Plans

Payment & Billing Plans

3
  • How do I check how many months are left on my monitoring plan?
  • How do I renew my monitoring plan?
  • What kind of payment security do you have in place?
Privacy

Privacy

2
  • Are my videos secure and private?
  • What is your privacy policy?
Product Specifications & Standards

Product Specifications & Standards

11
  • Are CamerEye products FCC approved?
  • Can CamerEye withstand the elements: extreme heat, cold, rain, and snow?
  • Does CamerEye Conform to UL 2017?
  • Does CamerEye Meet ASTM F2208-08 Pool Safety Standards?
  • Does CamerEye Meet ISPSC Safety Standards?
  • Does CamerEye use Bluetooth?
  • How do you satisfy Safety Code Requirements?
  • How is CamerEye different from motion detection that’s available on my home security camera?
  • What are the dimensions?
  • What is included in the box?
  • What is the video quality put out by CamerEye?
Returns & Replacements

Returns & Replacements

3
  • How do I contact Customer Support?
  • How do I order replacement parts?
  • What is the warranty?
Video Recording, Viewing & Storing

Video Recording, Viewing & Storing

6
  • Are my videos secure and private?
  • Can CamerEye capture clear video footage even at night?
  • Can I record and store the videos from the camera?
  • Does CamerEye provide a live video feed?
  • How do I review videos?
  • If I am on my smartphone without any Wi-Fi connection, will I still be able to see my video and receive alerts?

Returns & Replacements

  • How do I contact Customer Support?
  • How do I order replacement parts?
  • What is the warranty?
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