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Alerts, Notifications & Events

10

Do you have to have the app open in order to receive notifications?
How do I allow other people to also receive notifications?
How do I turn off distress notifications?
How do I turn off notifications for people, toddlers and pets?
How do I turn on/off notifications?
What is Smart Siren Mode and how do I turn it on or off?
What is the Call-A-Friend Feature?
What is the difference between events, notifications and an alarms?
Will all users associated with my CamerEye be notified when there’s a notification?
Will my CamerEye send me a push notification without internet connectivity?

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CamerEye App & Features

18

Does CamerEye have a dark mode option?
How do you detect Pool Pros?
How do you determine “swim time”, and how does this defer between people and pets?
How do you determine whether my pool is clean or dirty?
How do you make sure you reliably detect kids/adults of all ages, sizes and disabilities?
How do you tell the difference between toddlers and adults?
What is “bather load”, how do you calculate it and how is it used?
What is “beta”?
What is “skim”, how do you calculate it, and how is it used in SmartEyeQ?
What is a Pool Pro?
What is offline and online?
What is SmartEyeQ?
Why do I have to tag Pool Pro visits?
Why does my Pool Health Score say “not detectable”?
Why don’t I have any data in the SmartEyeQ feature area?
Why don’t I have any Pool Pro events?
Why is the data in the SmartEyeQ area blurred out?
Why is there a “beta” flag next to toddler events?

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Installation & Set Up

24

Camera Firmware Update for v1 Devices
Can my CamerEye run only on my internal Wi-Fi/LAN?
Do I need a static IP from my internet service provider?
Do I need a Wi-Fi connection to set up my CamerEye?
Do I need to connect the SmartHub to my Wi-Fi router?
Do I need to purchase any hardware to mount the camera?
Does CamerEye need to be attached to my PC during setup?
Does CamerEye work with multiple users?
How can I get help with the setup and installation?
How can I retrieve my username and/or password?
How do I delete a user account?
How many smart devices can I pair with the CamerEye system?
How many users can simultaneously use/access the CamerEye system through the app?
Is CamerEye compatible with Blackberry devices?
Is professional installation available?
Is there a CamerEye app for Android?
What if there is a power outage or failure?
Where can I buy another Smart Hub Extender?
Where can I download the CamerEye app for iPhone?
Where should I mount the camera?
Where should I place the Smart Hub Extender Siren?
Where should I place the Smart Hub?
Why do I need to connect my CamerEye to my personal Wi-Fi network?
Would I be able to assign a static IP to my CamerEye?

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Knowledge Base: Pool Alarms & Pool Safety

21

A.I. & The Future of Pool Safety
CamerEye Pool Safety 101
Difference Between Pool Monitors & Pool Alarms
Do Pool Alarms Really Work?
Does a pool alarm prevent drowning?
Drowning Detection & Pool Safety Systems
How do I add a pool alarm to my backyard?
How Do Virtual Water Watchers Improve Pool Safety?
How does a pool alarm work?
How does CamerEye promote better pool safety?
How much do pool alarms cost?
Important Pool Safety concerns CamerEye addresses
Is it worth installing a pool alarm?
Pool Safety & Distress Detection
Pool Safety Tips For Using CamerEye
What are the different types of pool alarms?
What is the best pool alarm for above ground pools?
What is the best pool alarm for an inground pool?
What kind of pool alarm is CamerEye?
What to Know About Pool Safety & Pool Alarms
Which pool alarm system works best?

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Payment & Billing Plans

3

How do I check how many months are left on my monitoring plan?
How do I renew my monitoring plan?
What kind of payment security do you have in place?

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Privacy

2

Are my videos secure and private?
What is your privacy policy?

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Product Specifications & Standards

11

Are CamerEye products FCC approved?
Can CamerEye withstand the elements: extreme heat, cold, rain, and snow?
Does CamerEye Conform to UL 2017?
Does CamerEye Meet ASTM F2208-08 Pool Safety Standards?
Does CamerEye Meet ISPSC Safety Standards?
Does CamerEye use Bluetooth?
How do you satisfy Safety Code Requirements?
How is CamerEye different from motion detection that’s available on my home security camera?
What are the dimensions?
What is included in the box?
What is the video quality put out by CamerEye?

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Returns & Replacements

3

How do I contact Customer Support?
How do I order replacement parts?
What is the warranty?

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Video Recording, Viewing & Storing

6

Are my videos secure and private?
Can CamerEye capture clear video footage even at night?
Can I record and store the videos from the camera?
Does CamerEye provide a live video feed?
How do I review videos?
If I am on my smartphone without any Wi-Fi connection, will I still be able to see my video and receive alerts?

What kind of payment security do you have in place?

We use Apple’s In-App secure payment for purchases

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Updated on May 17, 2022

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CAMEREYE

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4640 Cass Street #91275
San Diego, California 92109
800.906.2810
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