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CamerEye FAQ

52

Where should I mount the camera?
Where should I place the Smart Hub?
Where should I place the Smart Hub Extender Siren?
Is professional installation available?
Do I need a Wi-Fi connection to set up my CamerEye?
Does CamerEye need to be attached to my PC during setup?
Do I need to purchase any hardware to mount the camera?
Do I need to connect the SmartHub to my Wi-Fi router?
How can I retrieve my username and/or password?
How can I get help with the setup and installation?
Where can I buy another Smart Hub Extender?
Why do I need to connect my CamerEye to my personal Wi-Fi network?

Where can I download the CamerEye app for iPhone?
Is there a CamerEye app for Android?
Is CamerEye compatible with Blackberry devices?
Does CamerEye work with multiple users?
How many smart devices can I pair with the CamerEye system?

How do I turn on/off alerts?
How do I allow other people to also receive alerts?
How do I review videos?
Are my videos secure and private?
Do you have to have the app open in order to receive notifications?
Will all users associated with my CamerEye be notified when there’s a notification?
Will my CamerEye send me a push notification without internet connectivity?
Does CamerEye provide a live video feed?
Can I record and store the videos from the camera?
Can CamerEye capture clear video footage even at night?
What if there is a power outage or failure?
How many users can simultaneously use/access the CamerEye system through the app?
What is the Make Phone Calls service?
If I am on my smartphone without any Wi-Fi connection, will I still be able to see my video and receive alerts?

How do I renew my monitoring plan?
How do I check how many months are left on my monitoring plan?
What kind of payment security do you have in place?
What is your privacy policy?

How do I contact Customer Support?
How do I order replacement parts?

Can CamerEye withstand the elements: extreme heat, cold, rain, and snow?
Do CamerEye use Bluetooth?
What is the video quality put out by CamerEye?
Do I need a static IP from my internet service provider?
Would I be able to assign a static IP to my CamerEye?
Can my CamerEye run only on my internal Wi-Fi/LAN?
Are CamerEye products FCC approved?
How is CamerEye different from motion detection that’s available on my home security camera?

What is the warranty?

Product Information

What is included in the box?
What are the dimensions?

Regulatory Codes / Standards

How do you satisfy Safety Code Requirements?
CamerEye Conforms to UL 2017
Camera-Based Pool Alarm Meets ASTM F2208-08 Pool Safety Standards
CamerEye Meets ISPSC Safety Standards

Pool Safety

5

How Do Virtual Water Watchers Improve Pool Safety?
Pool Safety & Distress Detection
What to Know About Pool Safety & Pool Alarms
CamerEye Pool Safety 101
Drowning Detection & Pool Safety Systems

Are CamerEye products FCC approved?

Yes.

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Updated on May 17, 2022

Can my CamerEye run only on my internal Wi-Fi/LAN?How is CamerEye different from motion detection that’s available on my home security camera?

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4640 Cass Street #91275
San Diego, California 92109
800.906.2810
[email protected]

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M-F: 8-5 PM (PT)

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